Shipping policy

Shipping Policy

1. Order Processing Time

Thank you for shopping with [Brand Name].

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional events, processing times may be slightly extended. We appreciate your patience and will do our best to ship your order as quickly as possible.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Time

We currently offer shipping to selected countries and regions worldwide.

Estimated delivery times:

Shipping Method Processing Time Estimated Delivery Time
Standard Shipping 1–3 business days 7–15 business days
Express Shipping 1–2 business days 3–7 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

3. Shipping Fees

Shipping costs are calculated based on:

  • Delivery location

  • Product weight and size

  • Shipping method selected at checkout

The final shipping fee will be displayed during checkout before payment.

For eligible orders, we may offer free shipping promotions from time to time.

4. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email containing your tracking number.

You can track your package through:

  • The tracking link provided in your shipping confirmation email

  • Our order tracking page: [Insert Tracking Page Link]

Please allow 24–72 hours for tracking information to become available after shipment.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.

Any customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated.

We recommend checking your local import regulations before placing an order.

6. Address Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your:

  • Full name

  • Shipping address

  • Postal code

  • Contact information

If incorrect information is provided and the package cannot be delivered, additional shipping costs may apply.

Please contact us as soon as possible if you need to update your shipping information.

7. Lost or Damaged Packages

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control.

If your package arrives damaged or appears to be lost, please contact our customer support team within 7 days after delivery or the expected delivery date.

Please provide:

  • Order number

  • Photos/videos of damaged items (if applicable)

  • Shipping information

We will work with the carrier to investigate and provide a suitable solution.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: pedrocchicafe@gmail.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

We are committed to providing a smooth and reliable shopping experience for every customer.

Thank you for choosing Pedrocchi.